Dobi Support

Questions, problems, or requests about your information? Email us and we will get back to you.

Email: contact@hellococodoodle.com

In Dobi, Settings is the gear (⚙︎) at the top right of the Profile tab.

How do I delete my account?

Go to Profile › Settings › Account › Delete account.

This deletes your Dobi account, every record and photo on your phone and in your account, and any feedback you sent. If you own a dog in Dobi, your family members lose access to its records. If you signed in with Apple, you confirm with Apple once more.

Records you added to a dog someone else owns stay with that dog's family. If you can't open the app, email us and we will help.

How do I export my records?

Go to Profile › Settings › AI & Data › Export. You can:

  • Create summary: a health summary to share with your vet (weight, medications and supplements, vaccines, test results, allergies, recent symptoms, food, and the last visit).
  • Save as text file: all your records in a text file you keep.

The same screen also opens from Share with vet on the Profile tab.

How do I invite my family?

If you added the dog, go to Profile › Settings › Family, tap Invite, and choose Can record or Can view. Send them the code. A code works once, for 7 days.

  • Can record members can add records and edit or delete the ones they added.
  • Can view members can see everything but can't change anything.

To join: on Dobi's first screen, tap Have an invite code?, sign in, and enter the code. Already use Dobi? Go to Profile › Settings › Family › Join with a code.

The owner can remove a member in Family, and a member can leave there. Nothing is deleted; they just stop seeing the records.

Will my records come back on a new phone?

Yes. Records are saved on your phone first and then to your Dobi account. On a new phone, tap Already use Dobi? Sign in and use the same Apple or Google account.

How do I turn off AI answers?

Go to Profile › Settings › AI & Data › AI answers and switch it off. With AI off, nothing is sent to OpenAI, and you can still log records. See the Privacy Policy for details.

Is Dobi a vet?

No. Dobi doesn't diagnose, suggest treatment, or decide doses. AI answers are general information. Always check with your veterinarian before any medical decision.